Terms of Use
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These terms apply to your use of virtualveterinary.com and the referral service offered by Virtual Veterinary ("we"). By using the site or submitting a request, you agree to them.
1. What we do
Virtual Veterinary is a referral service. We help pet owners find independent, licensed veterinary practices that may be able to see their pet, and we pass requests to those practices with the pet owner's consent.
2. We are not a veterinary practice
We do not provide veterinary advice, diagnosis or treatment, and nothing on this site is veterinary advice about your pet. All care is provided by independent veterinary practices, which are solely responsible for the care they provide, their fees and their records. We don't employ or supervise their veterinarians.
3. Emergencies
Do not use this site for emergencies. If your pet may need urgent care, call your veterinarian or the nearest 24-hour animal hospital immediately.
4. No guarantee of availability
We try to find a practice that can see your pet within the time you ask for, but we can't guarantee that any practice will be available, accept a request, or provide a particular service or price.
5. Fees
We don't currently charge pet owners to submit a request. Participating veterinary practices may pay us a fee. Each practice sets its own fees for care.
6. Your information
Please give accurate contact information and don't submit medical details. Our Privacy Policy explains how we use and share your information.
7. Veterinary practices
Practices that sign up to receive paid requests agree to separate terms covering request pricing, quality credits and data use. Practices are responsible for complying with the laws and professional rules that apply to them, including licensing and client-communication requirements.
8. Acceptable use
Don't misuse the site: no false requests, no attempts to disrupt or copy the service, and no unlawful use.
9. Disclaimers and limits of liability
The site and service are provided "as is". To the fullest extent the law allows, we aren't liable for the acts or omissions of any veterinary practice, or for indirect or consequential losses arising from use of the site or service.
10. Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania.