Privacy Policy
Last updated:
This policy explains what information Virtual Veterinary ("we") collects through virtualveterinary.com, how we use it, and the choices you have.
What we collect
- From pet owners: your name, phone number, email, ZIP or postal code, the kind of pet, the kind of visit you need, and your timing and setting preferences.
- From veterinary practices: practice name, contact name, role, work email, phone, ZIP or postal code, where you are licensed and anything you choose to tell us.
- Consent records: the consent wording you agreed to and when you submitted it.
- Basic technical data: such as browser type and pages visited, which our hosting and analytics providers may record.
Please don't send us medical details about your pet. We don't need them, and a veterinarian will ask you directly.
How we use it
- To find a veterinary practice that can see your pet, and to follow up with you about your request.
- To tell you how we can help where you are.
- To review and manage applications from veterinary practices.
- To keep records of requests, referrals and consent, and to improve our service.
Who we share it with
- The veterinary practice we connect you with. With your consent, we share your request and contact details with a practice near you so it can contact you to book. Each practice handles your information under its own privacy practices.
- Service providers that help us run the site and our service, such as website hosting, form handling, email and phone providers. They may use your information only to provide those services to us.
- When required by law, or to protect the rights and safety of others.
We do not sell your personal information.
Calls, texts and email
If you agree when you submit a request, we and the practice we connect you with may contact you by phone, text or email about that request. Message and data rates may apply. You can reply STOP to any text, or ask us to stop contacting you at any time.
How long we keep it
We keep request and consent records for as long as needed to provide the service and meet legal and accounting obligations, and then delete or anonymize them.
Cookies, analytics and ads
We may use cookies and similar tools to understand how people use the site and to measure our advertising, for example Google Analytics and Google Ads. These partners may collect information about your visit, such as pages viewed and device or browser details, and may use it under their own privacy policies. You can block or delete cookies in your browser, and limit ad personalization in your Google account's ad settings. Our hosting provider also keeps basic technical logs, such as IP addresses, to run and protect the site.
Your choices and rights
You can ask us to access, correct or delete your information, or to stop contacting you, by emailing . Depending on where you live, for example California, you may have more rights under local law, and we'll honor them. We don't sell your personal information.
Children
Our service is meant for adults. We don't knowingly collect information from children under 13.
Changes
If we change this policy, we'll update the date at the top of this page.